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Career Opportunity: Customer Service Representative
MAJOR RESPONSIBILITIES AND DESIRED QUALIFICATIONS: The purpose of this position is to provide first-contact customer service and clerical support in our Madison office. The CSR role is vital in providing support to the regional retail delivery team, enabling all team members to efficiently market and deliver credit and financial services to our agricultural customers and prospects. Primary responsibilities include working with customers both in person and on the telephone, processing daily transactions, and loan document preparation processes in close coordination with the customer’s designated relationship manager. The main goal is to keep the loan documentation process flowing timely once the initial customer/relationship manager meeting has taken place. The incumbent provides customer service, determines customer’s needs, and meets those needs to the extent of the incumbent’s delegated authority.
This is a full-time benefited position. As a non-exempt position, overtime is paid for hours worked over 40 per week.
This position requires two-year post-secondary degree or certificate in an administrative assistant, legal secretary, or similar type program and a minimum of five years’ experience in a lending or equivalent office environment. Knowledge of the agricultural industry preferred and very beneficial. Self-motivated and detail-oriented, the incumbent must possess good verbal/written communication, organizational and interpersonal skills to effectively maintain a high level of professionalism; committed to and supportive of a team-working environment, that strives to achieve excellent customer service and be proficient in Windows and Microsoft Office computer applications.
FINAL DATE FOR APPLICATION: March 29, 2013
Candidates meeting the minimum qualifications may send a cover letter & resume to:
Human Resources Director
PO Box 1330