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Career Opportunity: Call Center Representative

Job Title
Call Center Representative
Organization
AgStar Financial Services, ACA
Location
Mankato, Minnesota
Department
Experience Level
Entry Level (1-4 years)
Supervisor's Title
Category
Sales and Customer Relationships
Salary Range
DOE, depending on experience
Posted Date
Tuesday, January 10, 2017
Closing Date
Open until filled
Job Description

AgStar is seeking a Client Service Representative in our Mankato, MN location to provide extraordinary service to all clients utilizing the services of the AgStar Center for Extraordinary Services (ACES). Promotes AgStar’s products and services to clients in order to more fully meet their financial services needs. Responds to all incoming telephone calls regarding account status, billing inquires, questions/problems and product/service inquiries. Identifies and addresses the client’s needs and performs client transactions, as directed. When necessary, refers the client to another AgStar team member for additional follow-up. Based on established marketing strategies, initiates outbound calls to educate clients on AgStar’s products and services and to increase event participation in order to deepen our client relationships.

Qualified candidates for this position will have:

  • Some post high school education in accounting, business administration or related field
  • 2 to 4 years related work experience, with prior contact center experience in the financial industry preferred
  • Background in agriculture preferred
  • Solid accuracy and attention to detail essential
  • Excellent client service skills essential
  • Very good interpersonal, communication, organizational, and time management skills
  • Strong listening skills
  • Very good computer skills including MS Office applications (Word, Excel, Outlook, etc.)
  • Solid knowledge of AgStar products, services (including Internet Banking), processes, team members, and teams/functions
  • Bilingual in Spanish and English is preferred

AgStar, a leading financial services cooperative of the Farm Credit System, has been named one of the Top Workplaces of Minnesota through an employee survey conducted by the Minneapolis Star Tribune. Top Workplaces recognizes the most progressive companies in MN based on employee opinions about company leadership, communication, career opportunities, workplace environment, managerial skills, pay and benefits.

We offer great benefits, including:

  • Competitive base salary
  • Incentive opportunity
  • Health Insurance benefits (medical, dental, vision, etc.)
  • 401k (3% AgStar contribution & up to an additional 6% match)
  • Paid vacation, sick leave, and holidays 
  • Educational assistance
  • Training and development programs

Qualified candidates please apply online at www.agstar.com/jobs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.