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Career Opportunity: Customer Service Representative

Job Title
Customer Service Representative
Organization
AgCountry Farm Credit Services, ACA
Location
Grand Forks, North Dakota
Department
Experience Level
Entry Level (1-4 years)
Supervisor's Title
Category
Sales and Customer Relationships
Salary Range
DOE, depending on experience
Posted Date
Friday, July 14, 2017
Closing Date
Wednesday, August 2, 2017
Job Description

MAJOR RESPONSIBILITIES

 

  • Support branch team members in delivering customer-focused financial solutions tailored to specific customer needs.
  • Present a professional, competent and welcoming image to customers, office visitors, and callers.
  • Develop and maintain positive customer relationships by providing quality, front-line service.
  • Establish and continue open communication with customers to enable identification of needs and expectations.
  • Provide efficient, accurate, and timely credit and financial services delivery and service, and enhance overall branch operations through efficient clerical support.
  • Facilitate a sense of teamwork and purpose and strive to consistently exceed customer expectations.

REQUIRED KNOWLEDGE & EXPERIENCE

  • Associates Degree (AA) or equivalent related business experience.
  • Administrative experience in a lending environment or equivalent preferred.
  • Proven customer service skills, ability to communicate effectively with customers and co-workers.
  • Working knowledge of farm operations, the agriculture industry, accounting principles and practices, and credit processing.
  • Ability to utilize a wide variety of office equipment and computer technology, including word processing, spreadsheet and database applications.
  • Strong organizational skills and solid oral and written communication skills.