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Career Opportunity: Mortgage Processor

Job Title
Mortgage Processor
Farm Credit Mid-America, ACA
Louisville, Kentucky
Experience Level
Mid-Career (5-10 years)
Supervisor's Title
Financial Services
Salary Range
DOE, depending on experience
Posted Date
Thursday, January 4, 2018
Closing Date
Open until filled
Job Description

At Farm Credit Mid-America, we believe people are our strongest asset. We are consistently looking to hire individuals from a wide range of experience and capabilities who have a desire to serve. Currently, we have over 1,100 employees across Indiana, Ohio, Kentucky and Tennessee.


The Mortgage Processor provides exceptional, first-level, internal and external customer service by supporting the delivery of consumer financial services. Responsibilities include supporting Consumer Loan Officers in the origination through post-closing processes of consumer loans. This position also provides backup support for other Mortgage Processor team members as needed. 




CUSTOMER RELATIONSHIPS:  Establishes, develops, and maintains strong internal and external customer relationships by coaching others and consistently providing quality service that is timely, thorough and responsive, and exceeds customer expectations.  Works with Consumer Loan Officers (CLOs) to understand customer goals, and delivers value- added/ constructive financial information. 


Support the lending process by doing the following:  

  • Establishes mutual value, receives/processes applications & assists with the decisioning of applications for customer requests. 
  • Gathers and inputs appropriate customer information and assists credit team members to originate and submit the loan for approval.
  • Prepares appropriate disclosures and issues to borrowers in accordance with consumer regulations.
  • Proactively manages workflow to meet key milestone dates such as preparing and sending compliance documents, ordering and reviewing title work, appraisals, flood certifications, etc.
  • Determines insurance needs and obtain appropriate insurance documents from customer.
  • Works with CLO and customer to gather documentation to meet closing conditions.
  • Coordinates, prioritizes and completes closings by:
    • Confirming accuracy of rate lock, loan pricing and fees.
    • Verifying loan collateral is booked correctly in database.
    • Reviewing closing documents for accuracy and preparedness.
    • Monitoring Right to Rescind.
    • Preparing and reviewing Closing Disclosure with title companies and customers prior to closing.
    • Confirming escrow information is correct for loans requiring escrow.
  • Monitors loan documentation to certify loans in a timely manner.
  • Complies with regulations by checking loans and being a compliance resource for the team.
  • Processes, approves, and closes loan servicing requests within delegated authority.



and complies with its conduct policy, security policy and confidentiality expectations




Education and Experience

Demonstrates ability to become a fully functional processor through training and job experience.  High School diploma and at least four years of successful experience in two or more of the following areas: financially related customer service, loan processing, loan servicing, title, or loan document review.  Farm Credit Mid-America experience desired and performance level at previous grades exceeded expectations.  -OR-   Bachelor’s degree in business or related field. 






Knowledge of:  products, services, fees and their application to customers’ needs; credit delivery, market segments; basic credit; economic conditions; competition’s products, interest rates, and fees; selling techniques; technology;  accounting systems; loan origination systems,  processes, and documents; and policies and procedures.


Skills in:  Providing exceptional customer service; coaching others; completing and reading balance sheets; researching courthouse documents; interviewing customers to obtain financial information;  interpersonal relations; verbal and written communications; listening; organizing; problem solving; matching products and services to customer needs; translating features into benefits; selling; using FCMA accounting and loan origination systems; using computers.


Ability to:  Be flexible; work efficiently and accurately; identify priorities; work with interruptions; maintain confidentiality; work independently and with a team; be disciplined; achieve goals; accept and implement corporate strategies; demonstrate the Association’s values; relate positively to others; listen to customers; use FCMA systems and computers; be logical; work under stress; overcome objections; manage time; assess risk; professionally represent Farm Credit Mid-America.




This job requires the incumbent to have the ability to…

  • Engage in telephone and face-to-face conversation to serve customers and give and receive information from staff, vendors, outside consultants and the public.
  • Use computer.  This involves reading the screen and keying/typing information.
  • Speak and make presentations to individuals or groups on technical subjects related to job.
  • Successfully interact with and represent the organization to staff, officers, board members, customers, vendors, and/or the public at all levels.
  • Provide sound technical advice to leaders and other staff in the subject field(s) related to this position.
  • Understand and explain various subject matter and consulting concepts, programs, terminology, and methods.
  • Reason, judge, compare, calculate, evaluate, decide, and critique such information as written material, numerical data, responses to customer needs, and/or other related work activities.


Requirements of the job include the ability to do the work, with or without reasonable accommodations. It is the Association's policy to make reasonable accommodations for individuals with disabilities. Leadership retains the right to add, subtract or change duties of the position at any time.


This document does not create an employment contract, implied or otherwise, other than "at will" employment relationship.




Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.