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Career Opportunity: ServiceNow Administrator (Req. 447)

Job Title
ServiceNow Administrator (Req. 447)
American AgCredit, ACA
Santa Rosa, California
Information Technology
Experience Level
Entry Level (1-4 years)
Supervisor's Title
AVP- IT Operations
Information Technology
Salary Range
DOE, depending on experience
Posted Date
Thursday, October 19, 2017
Closing Date
Thursday, December 14, 2017
Job Description

Who are we? 
Our mission is simple.... Be the best lender to Agriculture. In order to deliver on that statement, we have the best people working for us. Headquartered in Santa Rosa, California, with offices throughout California, Colorado, Kansas, Nevada and Oklahoma, we have been serving all segments of the agricultural business for over 100 years!

Benefits offered by American AgCredit: 

Commitment to agriculture and our communities we serve 

Family friendly work environment

Investment in employee growth, development and training 

Medical, Dental and Vision coverage

Outstanding 401k - up to 9% matching!

Generous Vacation Leave (starting at 15 days)

15 Paid Sick Days

11 Paid Holidays

Competitive Incentive Compensation Plan

Disability & Life Insurance

Employee fitness and wellness benefits.

Complimentary Espresso/Soda/Sparking Water/Snacks Galore and MORE!!!!


We are looking for a ServiceNow Administrator for our Santa Rosa, CA office.

The ServiceNow Administrator will be responsible for system/business requirements, configuration, and applications maintenance. Additionally, he/she will gather and document user, process, functional and technical requirements, and develop workflow customizations to support the IT digital transformation. The ideal candidate will have a good understanding of functionality, and how all ITIL processes will be implemented into the Information Technology Services Management (ITSM) framework.


1.     General support, daily administration and maintenance of ServiceNow platform and associated applications.

2.     Work directly with end users to resolve support issues within ServiceNow.

3.     Monitor health, usage, and overall compliance of ServiceNow.

4.     Develop systems integrations and process automation within ServiceNow.

5.     Load, manipulate and maintain data between ServiceNow and other systems.

6.     Perform installation and testing of ServiceNow updates and new releases.

7.     Create ServiceNow reports and dashboards.

8.     UI Changes with the usage of Web Technologies such as DOM, HTML changes.

9.     Performs other duties as assigned.


1.     BA/BS in Computer Science or related field; or equivalent combination of education and experience.

2.    2 to 4 years working in the ServiceNow platform in an Admin/Developer Capacity administering an enterprise-wide, multi-tier ITSM production environment, including the delegation of groups, modification of CMS, workflows, business rules, UI configuration, catalog items, reports, and updates. ServiceNow certified admin

3.     ITIL Foundations V3 certification

4.    Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features.

5.     Involvement in at least 1 ServiceNow version upgrade.

6.     Strong writing, presentation, communication and organization skills.

7.     Develop clear and concise technical and process documentation.

8.     Strong ability to analyze and problem solve.

9.     Ability to work well with team members, customers, and contractors is essential.

10.   Flexible schedule availability to work evenings and weekends.

11.   Travel required in performance of job.


Must have the ability to perform basic office tasks and work in a typical office setting. Employee will be sitting for extended periods of time and accomplishing work at a desk and work at a computer for an extended period of time.  Must have strong written and verbal communication skills to adequately convey ideas and work well with a team.  Ability to talk and hear, sit and use their hands and fingers, and reach in all directions is essential in performance of the job. Some lifting and moving of items up to 25 pounds required. Work during established business hours and may require occasional weekend and/or evening work.